Privacy Policy

1. Who We Are

KeyNest Properties is a property consultancy and sales service based in the United Kingdom.Registered Office: 17 Folgate Street, London E1 6BX, United KingdomPhone: +44 20 3875 6614Email: [email protected]

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, phone number, email address

Property Preferences: Budget, location interests, desired property type

Communication Data: Messages sent via our contact forms or email

Technical Data: IP address, browser type, operating system, and browsing behaviour on our site

Transactional Information: Records of viewings, offers, sales, and payments (where applicable)

3. How We Use Your Data

Your personal data is used for the following purposes:

To respond to inquiries and provide relevant property recommendations

To arrange property viewings or valuations

To send you market updates, newsletters, or promotions (only if you opt-in)

To process transactions and agreements related to property sales

To improve our website and user experience through analytics

To comply with legal and regulatory obligations

4. Legal Basis for Processing

We only process your data when we have a legal basis to do so. This includes:

Consent (e.g., newsletter subscriptions)

Performance of a contract (e.g., when arranging a sale or property search)

Legitimate interests (e.g., improving services, preventing fraud)

Legal obligations (e.g., anti-money laundering checks)

5. How We Store and Protect Your Data

All personal information is stored securely on encrypted servers within the UK or EEA. We take technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

6. Data Sharing and Third Parties

We never sell your data. We may share your information with trusted third parties only when necessary, such as:

Solicitors or conveyancers involved in your transaction

Mortgage brokers or financial advisors (with your consent)

Technology providers (e.g., website hosting, CRM software) under strict confidentiality agreements

Regulatory authorities when required by law

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or to meet legal, tax, or regulatory obligations. For most property inquiries, data is kept for a maximum of 6 years.

8. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data

Correct or update your data

Request deletion (“right to be forgotten”)

Restrict or object to processing

Request a copy of your data in a portable format

Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us at: [email protected]

9. Cookies

Our website uses cookies to improve user experience, analyse site traffic, and deliver targeted ads. You can adjust your cookie preferences via your browser settings or our cookie banner.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these other websites and encourage you to read their privacy policies independently.

11. Policy Updates

This Privacy Policy may be updated from time to time. We recommend reviewing this page periodically. Significant changes will be communicated directly if you have shared your contact information with us.

If you have any questions about this Privacy Policy, please reach out to us at:Email: [email protected]Phone: +44 20 3875 6614Address: 17 Folgate Street, London E1 6BX, United Kingdom